IT Governance
Strategy and alignment of the IT function with business objectives. Definition of governance frameworks, policies and decision-making structures.
Service Management (ITSM)
Design and implementation of ITSM processes: incidents, changes, problems, SLAs. Experience with ServiceNow, TopDesk and Remedy in multinational environments.
Cybersecurity & Compliance
Security governance oriented towards ISO 27001 and ENS. Regulatory compliance: GDPR, AML, IDD. Certified DPO with CISO training.
Digital Transformation
Building modern digital workplace environments. Microsoft 365 E5, Intune, Entra ID, endpoint management and multi-country deployment.
Team & Project Management
Leadership of multicultural distributed teams across Europe and the Americas. Change management. Agile and ITIL frameworks.
International Expansion
Onboarding of subsidiaries and OpCos in new markets. Direct experience in Spain, Germany, USA, Italy and Poland.
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